Apple REFUSED to Fix our iMac Pro

  • Published on Apr 17, 2018
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    WE broke our iMac Pro... But then we tried to PAY Apple to repair it. They REFUSED. Come with us on a journey of frustration...
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Comments • 26 940

  • Linus Tech Tips
    Linus Tech Tips  2 months ago +3231

    Head over to the forum post at to let us know if you can help with our iMac Pro repair!

    • Mohammad Mustaque
      Mohammad Mustaque 11 days ago

      Linus Tech Tips is tech related to clothing

    • Masud man
      Masud man 19 days ago

      Last reply

    • MartianClan
      MartianClan Month ago

      500th comment

    • GrassyCatYT
      GrassyCatYT Month ago +1

      Last reply!!! so...

      lol y a y

    • KnightShift
      KnightShift Month ago

      Wouldnt a class action lawsuit work? I'd just drop Apple products all together, personally. But I guess what would hurt those who come to you who want that info.

  • Avrel Jovan Boy
    Avrel Jovan Boy 32 minutes ago

    And thats why u dont buy imac...

  • Вася Пупкин
    Вася Пупкин 59 minutes ago

    sue them.

  • Michplay
    Michplay 3 hours ago
    Mac repair store in china maybe????

  • Ballistrika
    Ballistrika 6 hours ago

    Imagine actually owning apple products. lmao

  • Ninjabot55
    Ninjabot55 8 hours ago

    Hate Apple and always will Samsung FTW

  • Walter White
    Walter White 9 hours ago +1


  • Null
    Null 10 hours ago

    You made the mistake of telling them you took it apart. They took this to mean you have used a 3rd party repairshop and instantly turned the artillery towards you. They really, really don't want you to use a 3rd party repairshop. Not even the fact that you run a 6+million subscriber channel matters, and you'd think most companies would buckle under that kind of pressure.

  • Ian Burk
    Ian Burk 10 hours ago

    That's what you get for buying Apple

  • hooptiej
    hooptiej 12 hours ago

    Send an email to tcook@apple. the ceo email address was always addressed in my days behind the bar.
    if you can find a sympathetic genius they may be able to get to a full machine service replacement swapped at the genius bar.
    also talk to the apple store manager, they're god in their own store, your local store will swap you at no charge before they let a business customer languish.
    i was told to do it more than once for customers that had dog chewed and cat peed computers in my days behind the geni bar.
    You just need to express your displeasure up the food chain, get your store manager and the regional manager involved, it will get fixed, if there's one thing apple will do , its take care of their vocally unhappy customers.

  • Nate Andrew
    Nate Andrew 12 hours ago

    I'll buy it.

  • Roflcopter slickers
    Roflcopter slickers 12 hours ago

    mack weldon is taki gover

  • Zhong Ping
    Zhong Ping 12 hours ago

    Pro-tip, buy a PC

  • BlankFX
    BlankFX 13 hours ago

    Well, this is America and only stupid people buy Apple Products.

  • Lando Parada
    Lando Parada 15 hours ago

    Only idiots, ignorant imbeciles, stupid morons buy apple products. LOL dumbasses.

  • XrUm king
    XrUm king 18 hours ago +1

    R.I.P x

  • Marcel Dunkelberg
    Marcel Dunkelberg 19 hours ago

    It is just that easy ... never buy apple products. overpriced, overrated and bad service. Hipster-Products.

  • matt trembly
    matt trembly 21 hour ago

    haven't had an apple product since the last gen iPod video because of this reason

  • Laeryc
    Laeryc 22 hours ago

    Apple is shit I worked for their Iphone Ipad support in 2008 shitty place

  • JRaccoon57 TheGamer
    JRaccoon57 TheGamer 22 hours ago +1

    That’s ok 1 video is enough don’t make more from Apple Mac 🖥 they sucks anyway

  • JosepMunoz
    JosepMunoz Day ago

    Is there any Updates on the topic yet??? Snazzy labs got his "iMAC Fixed"

  • Doterte Buster
    Doterte Buster Day ago

    this means imac pro just popout on earth!

  • Doterte Buster
    Doterte Buster Day ago

    badum tsss!!!!

  • CyphaBorg
    CyphaBorg Day ago

    lol IDK how they even sell stuff lol,I have a cousin that develops apps for iOS hahaha.
    " Let me find problems with Windows " yea go ahead,I'm talking about hardware.

  • matt f
    matt f Day ago

    This is crazy. Work at a Genius Bar in Sydney Australia. We can definitely order these parts and perform these repairs. I’ve done it myself. Sorry it’s been a crap experience, I’d be furious too.

  • maximanimo
    maximanimo Day ago

    3.333.358 views.. not a single one of us is gonna buy a mac anymore, not that they would in the first place else they would not be here.. but still.. Good job crapple ! chapeux !

  • iii 3xki
    iii 3xki Day ago

    Yeah fuck you apple for not helping them fix your shit products. I’m never buying shit from you fucks again.

  • Trevor Dennis
    Trevor Dennis Day ago

    Guys check out what has just happened in Australia. Apple have been fined A$9M for refusing to fix equipment that has been previously serviced by third parties. They also misled customers as to their consumer rights. i.e. they lied. It's not so far from your experience, so what is the position regarding consumer law in your country?

  • Spoom o.O
    Spoom o.O Day ago

    Oh for crying out loud. Just use one of your oldest desktop PC and install Linux Mint. You'll get your Mac stability, security and ease of use, whilst not having to worry about crappy updates (looking at you Micro$oft) or poor service and increasing amount of issues (looking at you Apple).

  • Darren Chan
    Darren Chan Day ago

    This is the reason why here in Malaysia we always send our Apple products to third party repair store as they fix it faster and cheaper than Apple own support store.

  • Testvideostudios

    This is why the hackintosh exists. Much more power for the same or lower price and you can replace or repair parts as needed.

  • Marcelo Mazocco
    Marcelo Mazocco Day ago

    ASUS did exactly the same to me some years ago. Now there are two brands never to buy from.

  • GodsWarrior
    GodsWarrior Day ago

    0:00 We unplug an electronic device before we fix it, stupid Americans...

  • bubby56789
    bubby56789 Day ago

    This is Apple we're talking about.

  • Marco di Renzo
    Marco di Renzo Day ago

    Isn’t the iMac Pro Display the same 5 k Display as it is in the silver iMac?

  • Matt Andre
    Matt Andre Day ago

    I got water on my Samsung Galaxy S8 and Samsung wouldn’t repair it because it was intentional damage. They advertise its water resistant. Can’t really win I guess.
    I had “insurance” through Verizon. They just denied the claim.

  • M Jearl Vinot
    M Jearl Vinot Day ago

    I can feel your frustration with this matter. With my 20 years selling and supporting Apple, IBM, HP, DOS, Novell, Windows, etc etc.... I have seen this happen all too often. IBM was famous for this when they first announced their PS1 line of desktop computers. These systems were with users months before any service training material arrived. And yes, while the IBM chipset was no longer "IBM Compatible" only, the parts were very preparatory. Hope all works out in the long run cause I'm rocking Mac now.....LOL. Mostly because I love the OS and the computer I have does everything I need it to do.
    Oh, I have fixed my share of Mac products, like SE, SE30, LC, LCII, Apple II, Apple GS, Mac Laser Printers, Mac Luggable Laptop, Powerbooks, etc. It can take a while to get parts if ever.

  • Shayne Emmert
    Shayne Emmert Day ago

    Just take it outside and smash it. It's really the only good thing you can do with an apple product.

  • Clet Bourgois
    Clet Bourgois Day ago

    Let me go to the shop for you :) i bet at the end they will fix it, how will i do that? ... Hmmm you dont wana know :D

  • Prussia and soviet
    Prussia and soviet 2 days ago

    Dont buy apple

  • Nikeil Deo
    Nikeil Deo 2 days ago

    we need steve jobs back :) he understood the users needs and expectations

  • Poland Block
    Poland Block 2 days ago

    File a law suit against them , in addition how it even legal for them to do that?

  • Fanis Patitsas
    Fanis Patitsas 2 days ago

    Anyone still using apple? roflmao

  • Tarun Maletia
    Tarun Maletia 2 days ago

    further prooves that apple ony needs money, not customer convinence

  • Michael Kane
    Michael Kane 2 days ago

    I once had a similar situation back in the iPhone 4 days. Haven't owned an Apple product since.

  • kaushik sarkar
    kaushik sarkar 2 days ago

    apple is an asshole

  • Vlad Pryshlyak
    Vlad Pryshlyak 2 days ago

    Only an idiot buys anything from Apple.

  • Nine Carat Gold
    Nine Carat Gold 2 days ago

    The MacBook Air 13” is $1,300,
    And it has an Intel Dual-Core 1.9Ghz processor.
    Apple spends ALL the money on the aesthetics.

  • velociraptor898
    velociraptor898 2 days ago

    APPLE rapidly sinking ..... why do people still buys from that overpriced & over hyped greedy company ? ....

  • Director Meade
    Director Meade 2 days ago

    Apple is a scam. Decent products but awful business.

  • Jonas
    Jonas 2 days ago

    Large corporations are slow and filled with insane human dependant bureaucracy. There is probably a silly reason for this like someone in management forgetting to promote a new service training program required or a supplier of parts isn't able to do anything for a reason X which we will never know and Apple is powerless to act on the issue. I feel sorry the customers and for the people struggling in TS, as I've been one. This kind of stuff happens with EVERY major tech company and saying "I'll never buy anything *insert brand* related" just gets you nowhere. This is just very bad luck and the world we live in now.
    However.. Trying to dump the case to 3rd party service providers was just irresponsible. They probably have less options to deal with the issue.

  • KorAllRBare
    KorAllRBare 2 days ago

    Best fix is.. To buy another toy like it , no WAIT! better make it you buy TWO more like it, as toys are expected to Break ;)
    My first apple toy was the last toy, most expensive lesson I ever learned, ended up buying a computer for near half the price and to my surprise was umpteen times better..

  • Cone Tutoriais
    Cone Tutoriais 2 days ago

    After Steve was gone, they just started going full irish greedy mode

  • InnocentFormalities
    InnocentFormalities 2 days ago

    Fix it ur self retard lmao like it’s hard. Lemme guess u voted Bernie. Fucking useless

  • Conebone The Great
    Conebone The Great 2 days ago

    So, you removed the screen and therefore void the warranty, then it breaks and you demand a replacement? That’s not how warranty works.

  • Conebone The Great
    Conebone The Great 2 days ago

    Remove the screen, void warranty then demand they replace your Mac.

    • Daryl Larsen
      Daryl Larsen 2 days ago

      Did you even watch the video? They weren't trying to to get it fixed under warranty, just fixed at their own expense, period.

  • Akshay Aradhya
    Akshay Aradhya 2 days ago

    A word now banned on Linus Tech Tips

  • SWA ON
    SWA ON 2 days ago

    SUE THIS MF APPLE BITCHES! No other way around

  • Oxygen GS
    Oxygen GS 2 days ago

    Solution: Fuck Apple and never buy Apple crap

  • Mezmerizer 9
    Mezmerizer 9 2 days ago

    What moron buys apple products lol

  • humansRpepul2
    humansRpepul2 2 days ago

    Ohhhhh my god fuck Apple

  • Encore1234567890
    Encore1234567890 2 days ago

    Never bought a Apple product and never will, why would i, there are far more better consumer friendly cheaper reliable tech out there, nobody ever needs a apple product, ever.

    STEEL MODZ 2 days ago

    Samsung is better fuck apple

  • fast AiR
    fast AiR 2 days ago

    I hate how you transition into adverts, its like you came up behind me with chloroform

  • Alexis Perez
    Alexis Perez 2 days ago

    ur voice hurt my ears

  • j smith
    j smith 3 days ago

    if you were born in the 1980s you would know APPLE has always been like this.

  • Christian De Leo
    Christian De Leo 3 days ago

    Wtf!! Really? I knew apple sucks..

  • Random PlayZ
    Random PlayZ 3 days ago

    Poor Anthony Frustrated

  • Manace
    Manace 3 days ago

    Mack Weldon?
    More like iMac Weldon! 😉👌

  • OFR Gaming
    OFR Gaming 3 days ago

    if only ifixit carried the part

  • bo jensen
    bo jensen 3 days ago

    That is Apple for you, they don't care about you they are so big and people keep buying there stuff no matter what they do

  • Denie Dbwayi
    Denie Dbwayi 3 days ago

    what does it feel like to be an apple employee searching apple on youtube .. lol

  • GravityPlanet
    GravityPlanet 3 days ago

    yellow teeth

  • Joshua Joubert
    Joshua Joubert 3 days ago

    Yet another reason not to use mac

  • Karol Romanski
    Karol Romanski 3 days ago

    Apple has no customers, he has his own zombie.

  • TK99
    TK99 3 days ago

    This feels like a Canada thing. Since in the state of California, in the US. We have more options when it comes to this kind of thing. Probably because we have so many CGI studio's out here who have to use Mac's for certain things. So the industry to repair them might be the most complete in Southern California.

    • Daryl Larsen
      Daryl Larsen 2 days ago

      Lol. A Canada thing? Um. No. Try looking around TVclip. There are hundreds of videos with millions of views. These kinds of problems are coming up more and more since Jobs died. While their front line employees may still care, Apple corporate is only interested in profits now. Jobs cared about profits too, but at least he also cared about customers.
      As for pros using Macs, more and more of them are switching to Hackintoshes and staying away from Apple's hardware or dumping Apple altogether.
      You know the old saying, the bigger they are, the harder they fall, well it's coming for Apple.

  • CaptainWilde16
    CaptainWilde16 3 days ago

    This is why I will never have an Apple product

  • Akhil V Nair
    Akhil V Nair 3 days ago

    I find it funny a 3000$ pc could smoke 5000$ imac. All these apple fan boys has to say is about apple giving them warranty. Now we all knows how that goes....

  • Aadit Pillai
    Aadit Pillai 3 days ago

    Did you try rice?

  • Paulo Castro
    Paulo Castro 3 days ago

    They can't repair it because they didn't built it, the china slaves did.

  • Elton Doxie
    Elton Doxie 3 days ago

    Had this happen with my car and they gave me a new car

  • Extra Bass
    Extra Bass 3 days ago

    don't buy apple

  • Michael Welin
    Michael Welin 3 days ago

    I'm curious, did this every get resolved? I've been debating to find older model MacBook for some video and audio work. But I've always been worried about support.

  • Harris
    Harris 3 days ago

    Like you said Linus, that's unacceptable. When a product is launched, damages should be accounted for, and staff should be trained in repairs.

  • Ravikumar Das
    Ravikumar Das 3 days ago

    Isn't refusal of service to product that the company sells against consumer rights because it is in India

  • N2tech
    N2tech 3 days ago


  • Elis Javier Méndez Pérez

    Try to contact your Lawyer because Apple need to provide the repair manual if then can't repair it. even if the warranty has finished.

  • TheRedstoneDiamond || TRD

    This makes me wonder: what is even the diff between Microsoft and Apple. Was planning to buy a Mac but I guess I'll just buy a alienware

  • Deviate
    Deviate 3 days ago

    This is why you don't buy Apple products. It's overpriced bullshit from one of the greediest companies ever.

  • Lâm Phạm Tiến
    Lâm Phạm Tiến 3 days ago

    Lousis Rossman FTW!

  • Shallow & Deep
    Shallow & Deep 4 days ago

    one way: Buy a iMac 5k 2017 (lowest-end), make the screen down, and install the screen to the iMac Pro

    RUSKY IVANICH 4 days ago

    Is there an official apple channel? Ima go put thumbs down on all their policy vids

  • Nathan Clark
    Nathan Clark 4 days ago

    Bruh, if you need a new motherboard, psu, AND display I’m wondering why you’re looking to “repair” a computer by replacing everything but the HDD and ram

  • Neko benchwarmer
    Neko benchwarmer 4 days ago

    Apple with their scummy tactics again, making you buy another one instead

  • BiscuitBoi
    BiscuitBoi 4 days ago

    Samsung pc lol

  • Technimechanical
    Technimechanical 4 days ago

    i gotta say tho... is ANYONE even surprised?

  • J De Leon
    J De Leon 4 days ago

    AAAAAAAND *this* is why I absolutely refuse to get Apple products.

  • Nick Guidry
    Nick Guidry 4 days ago

    Apple sucks....period.