what working tech support is REALLY like


Comments • 2 044

  • Darshan karthik
    Darshan karthik Hour ago

    Lol... 100percent correct

  • TheDevilsum
    TheDevilsum 14 hours ago

    I think any repair type service jobs are like this. As a car service tech, we have to deal with stupid shit all the time. I feel you bro

  • caitlin dulas
    caitlin dulas 23 hours ago

    This is so funny and relatable

  • Carter Baker
    Carter Baker Day ago

    I work for a small MSP. Though I am way above first level support. As a small MSP we even wear that hat. I so feel your pain. I did tech support for a ISP in the mid 90s in a small town. that was a complete nightmare. Entry level IT is second most soul crushing job. Entry and mid level retail management has it beat.

  • Epic Gaming
    Epic Gaming 5 days ago

    Oh boi can't wait for my IT career then lol.

  • Suzen Alrabi
    Suzen Alrabi 5 days ago

    Please do more of these❤️

  • doro626
    doro626 7 days ago

    So what kind of it to productivity is the job taking by not being able to use email and by tying up her assistant? I hope she is otherwise amazing at her job. How annoying are people like me , who actually know how to use computers and volunteer too much info on the problem?

  • ashtersshadow8
    ashtersshadow8 9 days ago

    4:46 Me:"Too late, Brah!"

  • Nikodimos Triaridis
    Nikodimos Triaridis 10 days ago

    1:35 captions

  • Liran Piade
    Liran Piade 11 days ago

    I worked tech support for an ISP, and it is so true! We had such annoying issues! And yeah, "my internet doesn't work" means ANYTHING, maybe their router isn't connected to electricity, maybe a corrupt company decided to do a systematic blocking of the customer's infrastructure and won't remove it because they're corrupt so we'd send a technician, maybe their router is fried, maybe they forgot their WiFi password... Anything

  • Quiana Battle
    Quiana Battle 15 days ago

    OMG this video is sooooo true! Everything is always broken. Like no it's not, give me more details

  • Anna Connors
    Anna Connors 15 days ago

    can you do a video on the good place!!!!

  • Invader
    Invader 16 days ago

    As a computer guy, my biggest pet peeve is when people act like they know more about how to fix a computer than me! Just listen to me and let me do my thing!

  • cale lively
    cale lively 17 days ago

    PEBUK error is so common. I worked tech support for the general public

  • nibedeeta bag
    nibedeeta bag 18 days ago

    "Are you trying to tech support my tech support"

  • geetha S
    geetha S 18 days ago

    Tech support my tech support lol

  • Stephanie Sanchez
    Stephanie Sanchez 18 days ago

    His videos need to be longer! These videos are so funny! 😂😂🙌🏼

  • Char Ginn
    Char Ginn 19 days ago

    This one time I called customer support because my computer wasn't downloading the Microsoft office suite even though I paid for it etc. It took me a couple hours of crying, emotional eating and frustration trying to figure out wtf was happening lol took IT support about 5 minutes before they're like, you already have MOS it's on your desktop screen.

  • Katharine Keo
    Katharine Keo 19 days ago

    I work in IT Support and I have never found anything more relatable! I LOVE when I ask someone to just open the program and they say “ok” and unplug the whole system :)

  • Valerie O
    Valerie O 19 days ago

    I worked for 1 year and 6 months at a call center as tech and billing support. It was hell, people are so fucking stupiddddd

  • Jhane ́ Walker
    Jhane ́ Walker 19 days ago

    UUUUGGGGHH this is all so accurate!!!

  • Norlynvir Ninto
    Norlynvir Ninto 19 days ago

    I also think that at some point in someone's life working at retail or customer service is a good thing. Hehe. I used to work in retail, tutoring and customer service ONCE. Just once and after quiting i told myself never again will i go back to it. Some customers are nice and then some are just super demanding but questionable. Not even the good kind. Hahaha. I enjoyed this vid.

  • antonigeno
    antonigeno 20 days ago

    "do you need a friend?" I really liked the delivery on this, made me laugh XD

  • Aratrika Chakraborty

    Below this, came the suggestion of your video where you speak of losing your job. I freaked out so much initially! Anyway, coming to THIS video, I feel your pain. I'm in L3 support and users expect that everything can be fixed by code or from the database... anything...even a printer that ran out of ink.

  • Ten Fivesmiths
    Ten Fivesmiths 21 day ago

    So I worked in tech support for 3 years and ALL of these situations happened to me too XD On a daily basis. Honestly, I think I have PTSD and get really panicky when people ask me to help out with "computah problems"

  • Maggie Hölbling
    Maggie Hölbling 21 day ago

    Too funny xD

  • Adéla Králová
    Adéla Králová 21 day ago

    3:38 I love you so much :D :D

  • Brennholzverleih
    Brennholzverleih 22 days ago

    Good to be a software developer and creating the problems you complain about :)

    PILAR SORDO 22 days ago

    Yup CS sucks. But pays well, where I'm from at least... Specially, tech support. That story about the printer... I totally believe you. Hand writing her emails, AND ask someone else to send them. Priceless. Like that person sending them was a post office. 😂😂😂 OMG! LOL

  • ikram1832
    ikram1832 23 days ago


  • Rekt
    Rekt 23 days ago

    Customer service is always like that where EVER you go. I never knew I would meet so many people that didn't know what to do with their time besides coming into a store and not know what you're getting.

  • Cynthia N.
    Cynthia N. 23 days ago

    I worked member serviced for a credit union...Yeah, people are stupid...So glad to have been moved up...

  • Fantasia Wonderous
    Fantasia Wonderous 25 days ago

    Planning to do IT in Australia

  • Carina Simoes
    Carina Simoes 25 days ago

    Oh yes! I can relate. I worked as technical support for Apple and believe me it's a hell. Not only customers are dumb and sometimes extremely rude, but also apple's policies are like ridiculous... it's like for each bad feedback you receive, you have to get 10 good ones to compensate and prove your skills with customer service. And is just ridiculous because out of like 30 calls or 50 calls maybe only 10 people will receive a survey, and it's random. One may have 40 calls good, and then 1 or 2 gone bad, and if the survey falls on the one it went bad, your entire month is ruined. I would receive average 13 surveys per month to 15 so if I would have two bad reviews I was done, because I would have to have 21 good surveys. Ridiculous!

  • Jedi by Knight
    Jedi by Knight 25 days ago

    I used to put together our scanners, registers and other odds and ends for my job when I cashiered and the amount of bullshit I had to put my tech support guy through is astounding.. I felt so bad that I had to keep putting this guy on hold because my cashiers kept needing help and getting lines and I was expected to keep cashiering as I was trying to set things up! I felt so bad I kept putting this perfectly patient guy out of his way for such a stupid reason..

  • Jake CS
    Jake CS 25 days ago +1


  • Panda Dani
    Panda Dani 26 days ago

    I know what your saying. Lol. I work at a call center 🤣🤣

  • SweetyLeia
    SweetyLeia 26 days ago

    The laughs you gave me at 0:34 definitely convinced me to suscribe

  • A.J Doodles
    A.J Doodles 26 days ago

    "You trying to tech support my tech support "

  • CrossPadCastle
    CrossPadCastle 27 days ago

    Hello, IT have you tried turning it on and off again... (IT Crowd ref)

  • Beckarinoxo
    Beckarinoxo 27 days ago

    I work in IT support and this hit home so badly...

  • Mark Porter
    Mark Porter 28 days ago

    There's no way I could deal with a job like that.

  • iiDonutGamezz 35
    iiDonutGamezz 35 29 days ago

    I don't like talking over the phone either

  • Māra Zukure
    Māra Zukure Month ago

    I work in a 2nd level support. Basically, it means that the "magic users" get filtered out on 1st level, but still....I get questions like where is my button, my icons are not sharp and I liked the "blue, where is the "blue". We deal with both - first level support shit and user shit. I feel your pain...

  • Wolfiechu 3
    Wolfiechu 3 Month ago

    Cross another future job off the list that an animator has complained about. All I have left is ninja maid and pokemon master. Wait. Gosh Darnit Film Theorists!

  • DarkAngelGuyver
    DarkAngelGuyver Month ago

    Worked retail for...far longer than I should have. I agree. Everyone should have a mandatory tenure of at least one year in some form of customer service job to give them perspective.

  • zer0luv
    zer0luv Month ago

    Bless you for doing tech support, I always try to be really nice to tech support people. I actually learn a lot of dirt about my company because I'm on really good terms with the IT people & they know Everything.

  • The Fishing Cat
    The Fishing Cat Month ago

    I think working in IT is my only option for a career, tbh.

  • Kiah Aleyce
    Kiah Aleyce Month ago

    Soooo FUCKING true my very first real job was tech support at AT&T I couldn’t

  • Nilas JunkYard
    Nilas JunkYard Month ago

    You crack me up man! I love your videos!
    btw I fell in love with charly. King charles spaniel, right?

  • Dig into ASMR
    Dig into ASMR Month ago

    1:36 got me dead

  • Ce Ce
    Ce Ce Month ago +1

    But what if the person really did try to do what you suggested, and they're not trying to contradict you? Is that annoying, or....... do you just answer those as best you can not annoyed?

  • TouchedbyCastiel
    TouchedbyCastiel Month ago +1

    I worked for a community college call center and I completely understand. I had to play IT all the time because our actual IT would hang up on stupid people. I had a guy call about not getting FAFSA money in time, spoke to him about an hour because he didn't know his student ID number and nothing was working. In the end it turns out, not only did he NOT apply for FAFSA, but homeboy didn't even admit to our school. He enrolled at a sister college in the spring and decided the classes at our school were closer to his job- so naturally he could just SHOW UP AT A NEW SCHOOL and everything would be okay because "we should know". It still makes me mad to this day.
    *Also, tossing shade to all the college kids who don't know how to read analog clocks and used their fingers to read in English 102*

  • O. Thirikalee
    O. Thirikalee Month ago

    I believe myself to be a little better than the average user. I can fix most of my problems by myself or with a little help from google. But when I DO need the tech support I always feel so sorry for them because most of the time it turns out to be some stupid thing I should have thought about but... I just didn‘t. 🤪

  • asdfghjkkjhgfdsa
    asdfghjkkjhgfdsa Month ago

    I used to do IT for this bank and the program was in DOS, the easiest thing you can imagine with all common everyday task listed for the employees on the bottom. Still they would get confused or worry they might make a mistake so we would sometimes walk them through a process if they were doing it for the first (or 100th) time.
    I literally had this conversation for like 10 minutes
    Employee: it's telling to press F3 what do I do?
    me: Press F3
    Employee: ok, now it tells me press P to print, C to cancel or E to edit
    Me: do you need to edit anything?
    Employee: No, I'm done I wanna print
    Employee: What do I do?
    Me: Press P.
    Employee: ok, now there this box and it's written "make sure printer is loaded with A4 Paper". What now?

  • Emanuela Lupascu
    Emanuela Lupascu Month ago

    Relate 100%

  • You Big Gae
    You Big Gae Month ago

    “Most interesting people” he means dumb jackasses

  • Alicepinkey 23
    Alicepinkey 23 Month ago

    If you have lived in Japan soxlong how come you haven't got an accent btw love your videos!

  • drz
    drz Month ago

    That's how my email broke too.

  • Mrslykid1992
    Mrslykid1992 Month ago

    Alex I can related to this! IT Tech Support, you have to have guts to last more than 6 months.
    User: Hi, my computer is not turning on!
    Tech: Pings the machine. Gets no reply.
    User: I have Trading postiions to close can you come up now!!!!!!!!!!!!
    Tech: Its a monday morning why are things going wrong on a Monday morning! Oh wait, weekend patch deployment. {Tech goes to floor}.
    User: User is in the corner pretending to be busy texting friends.
    Tech: Hmm, power button not turned on!
    User: OMG I feel so stupid. I should have known that.
    Tech: Its 7:05 am, hmm what else can go wrong? Email comes in, oh the MERAKIs are on fire!!!!!!!!!!!!!! Run for the hills!

  • Wyman Lew
    Wyman Lew Month ago

    I've worked IT for 15 years, and loved most every minute of it. But when I tried a sales job that paid a minuscule base + commission, that was truly soul-sucking.

  • kalle björkman
    kalle björkman Month ago


  • Mohamed Alketbi
    Mohamed Alketbi Month ago

    is she Amash,, does she come to work by horse,,,,,,, !!!!

  • Armyofoctopi
    Armyofoctopi Month ago

    Have you seen the IT crowd? I feel like you could relate to the characters

  • Suusi Ke
    Suusi Ke Month ago

    Oh my God due I love you. I work as IT tech support too, and your experience with talking with users xDDDDDDDDDDDDDDDDDDD You just nailed it

  • Bibbins
    Bibbins Month ago

    I worked in IT support for 1 year, then server support for 1.5 years.
    I studied like a mother-fucker after work so I can get a real IT job

  • Ashley Garcia
    Ashley Garcia Month ago

    I just started working tech support and boii some people just don't have common sense and are just angry and will blame you for everything! Lol but a job is a job 🙃

  • עמית משיח
    עמית משיח Month ago +3

    I'm working in IT for almost two years now. Oh, the things I've seen!
    "My screen isn't showing anything!" The computer was turned off.
    "My computer is not turning on!" "Is it pluged in?" "Of course! I'm not stupid!" It wasn't. The cable was pluged into the computer but not into an outlet.
    This one is not mine:
    This lady calls and says she can't print a document. We've been on the phone for thirty minutes before I asked her if the printer is even pluged in. Her response? "What printer? I don't have a printer."
    There are a lot more where these came from.

  • Kat K
    Kat K Month ago

    My favorite story from the front lines of phone tech support was the woman calling in because her modem didn't work. As we're checking connections, etc, I hear "That fucking bird!" ... Her parrot had chewed through the power cord.

  • Savy Hyatt
    Savy Hyatt Month ago

    "If you're thinking about going into IT... DON'T"
    I laughed too hard😂😂

  • Dragon Fire443
    Dragon Fire443 Month ago

    Good place Is AWESOME

  • Chorme Freddy Fazbear


  • Actaeon
    Actaeon Month ago

    On the other side of the street, I’ve had an IT person ask me if I was “talking” to them on a computer that I had established as not being able to turn on. Like, I’d push the power button, and the screen would remain black. First thing I mentioned. Twenty minutes later, “So, are you using the computer that doesn’t turn on to type into the chat box?”

  • Michael_Woolverton
    Michael_Woolverton Month ago

    Is she Amish??
    Does she come to work on a horse everyday?
    Does she have 10 kids all named Ezekiel for some reason??
    XD that part is great

  • Element Liga
    Element Liga Month ago

    i would love to work in it if i could rant around the room calling everyone retarded but i know i cant do that even when im just target tech and old people cant use a flip phone

  • lcchill
    lcchill Month ago

    Handwritten responses to email, that shit takes the cake!!

  • Mza
    Mza Month ago

    I used to work in tech support a while back, it made me loose faith in humanity. 😂

  • XXUnkNOWnXx Error
    XXUnkNOWnXx Error Month ago

    Pssh I lost hope when I was 12

  • Damn_girl_chill
    Damn_girl_chill Month ago

    I freaking love the good place!!!!

  • Twin Burritos
    Twin Burritos Month ago

    Once for a field trip we went to a Japanese school and I said one word in Japanese and they just assumed I spoke Japanese.

  • Siena Fershtman
    Siena Fershtman Month ago

    Ughh I love ur channel so much it makes me laugh really hard

  • Beelu Potter
    Beelu Potter Month ago

    My email is broken. I will use this quote for everything xD

  • OddJaguar15
    OddJaguar15 Month ago

    It's like everyone who calls IT is an elderly person that wants help but won't actually accept it.
    I'm still surprised people today don't know how computers work. Just by looking at 2 videos on how to build a PC I have gained excessive amounts of knowledge on how the fuck computers at-least vaguely work.

  • Abdullahi Mohamoud
    Abdullahi Mohamoud Month ago

    1:27 omg this had to get me to subscribe him. i can relate so much!

  • Rúben Santos
    Rúben Santos Month ago

    Dude in 2013 (give or take) the company i was on move from 1 building to another as you can guess lots and lost of cable to work with the boss of the company made us desconect one of the server switches becuse the cable we had to connect his phone was not long enough (it had to stay in the left side of the desk) to put it on the right side of the god damn desk it was just a temporary solution no more then 2/3 at most, but yee the 2 floor did not had a printer for a few days becuse of that -.-''''

  • Lui Okami
    Lui Okami Month ago

    Oh man I feel you... I used to work as tech support for a company that makes computers which was named after a fruit... And when I thought I just heard the dumbest complaint over the phone someone else calls saying that they want to return their laptop to the store because it died after one day of use, and I was like "have you tried charging it?" and they were like "have I tried wut?"...

  • Mary Bova
    Mary Bova Month ago

    Try tech support at a High school, teens know nothing

  • robert jackson
    robert jackson Month ago

    Hello IT, Have You Tried Forcing an Unexpected Reboot

  • hydelover75
    hydelover75 Month ago

    Omg yes! Everything you said happens working at a call center too. I freaking hate people. Like if you don’t wanna listen to me, then don’t call asking for help

  • Pandapod83
    Pandapod83 Month ago

    U should make more videos like this their fun to watch :)

  • Kevin Lewis
    Kevin Lewis Month ago

    Send this to all the “...Tech Support” Wattpad stories.

  • aesthetic gcddess
    aesthetic gcddess Month ago

    C O M P U T E R J E S U S
    LMAO 😂 yeah I've heard so much about this type of situations from my dad

  • David Blanchard
    David Blanchard Month ago +1

    I've been in Tech Support for 5 years. This is all 100% true.
    It's crazy how many issues take so much longer to resolve because you have to sit there and clarify with the user exactly what problem they're having.
    I always tell them, "Tell me what you see and then tell me what you expected to see" or "What are you trying to accomplish today" to try and get them back to speaking regular English, telling me their personal or business requirements rather than vaguely IT related gibberish or buzzwords they heard around the office or that they heard some other IT guy say about their last issue.
    Also, if you work in tech support you have to cross your fingers and eyes that the user doesn't have another infrastructure issue within 6 months of you working on a problem for them. If they do, then that issue is forever your fault because you were the last one they remember working for them. Like, if you reset someones password and then they can't print 5 months later, they'll call and say something like "Someone in the IT dept worked on my computer a while back and now I can't print."

  • Los Vlogs de Yeril
    Los Vlogs de Yeril Month ago

    "silence as he ponders the idiocy", funnily enough, the customers interpret the silence as you not understanding and it infuriates them even more. I agree, talking to customers directly is the worst, but I think its even worse in the banking business, they become absolute jerks and do not accept any explanation, and of course, the company gives them the reason even when they are the idiots.

  • Calvinus Cosgrovius

    is it on a regular basis?

  • GrimmReality
    GrimmReality Month ago

    I choose to believe it is exactly like The IT Crowd

  • Kent Stark
    Kent Stark Month ago


  • Aaa Ccc
    Aaa Ccc Month ago

    You are sooo funny

  • Raquel Nunes
    Raquel Nunes Month ago

    3 years doing it support for a bank. so glad i didnt have my money there.
    one of the most radiant brain farts was someone that could not copy a file from his colleagues desktop to his. this precious little baby angel was taking his mouse, plugging it in the usb port of his colleagues machine, would click copy on the file... unplug and plug back into his........... this brought even our operations manager to tears from laughing so much

    • Raquel Nunes
      Raquel Nunes Month ago

      and my personal favourite error is that outlook will give you a pop up window saying " 1 missed meeting. date: 25th Jan 1549"

  • Nikki Kawaguchi
    Nikki Kawaguchi Month ago

    Customer: My shits not working. You suck i hate you!
    Me: i saw the video you sent me. Your shit is off. Turn it on.
    Customer: no its on. DO YOUR JOB!!
    Me: no. Its not. Turn it on
    Customer: *SIGH* FINE. *FLIPS SWITCH*
    Me: ok now press the play button...
    Customer: this isn't going to wo-... *shit starts working perfectly*
    Me: is it working now?
    Customer: *hangs up*
    Me: hello? Heeeeello?