what working tech support is REALLY like

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  • Published on Feb 13, 2018
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Comments • 2 853

  • Senuary
    Senuary 2 days ago

    This is too funny xd

  • John Baczynski
    John Baczynski 2 days ago

    Sorry for all tech supports out there I be nothing like them though

  • Naturalbeauti78
    Naturalbeauti78 2 days ago

    I work IT for 3 years.....All true! I run into these calls everyday🤣
    The struggle is real with keeping your cool working tech support🤣🤣🤣

  • Mr Twister
    Mr Twister 3 days ago

    Yes, customers can trick you with what they say.

  • Mourir _amour
    Mourir _amour 3 days ago

    WE NEED ANOTHER VIDEO LIKE THIS ONE, ALEX! PLEASE!!!!

  • Boris Ysenbaert
    Boris Ysenbaert 6 days ago

    You should do more stories like this :)

  • Leaf Larkin
    Leaf Larkin 8 days ago

    I never hated humanity until i started working in retail. Now that I’m working in the school system, i only hate adults now.

  • Amika Amk
    Amika Amk 9 days ago

    please more of this stories

  • Pandapod83
    Pandapod83 15 days ago

    I would like to hear more stories about IT :)

  • Ashley Simek
    Ashley Simek 15 days ago

    So funny. so true

  • Pink Giraffe
    Pink Giraffe 17 days ago

    This actually sounds so painful.

  • Ivy Carola
    Ivy Carola 20 days ago

    Wait you live in japan

  • Sandra Lobato
    Sandra Lobato 21 day ago

    😂😂😂 Love it
    I actually AM playing with the idea of going into IT... Oh Man... *dries tears from laughing*

  • Lauren Escarcha
    Lauren Escarcha 22 days ago

    I've worked in tech support. You really meet the dumbest people that have ever existed. Thousands of stories, thousands.

  • Unicorn Ice cream
    Unicorn Ice cream 22 days ago

    H20 just add water (😏...please )

  • CPTmoonlight
    CPTmoonlight 24 days ago

    Ah the accuracy Haha try doing for thousands of companies who's shit breaks every five seconds lol

  • Elp Smith
    Elp Smith 24 days ago

    I basically work IT at my house. It’s another downfall of being the youngest.

  • Brianna Conway
    Brianna Conway 28 days ago

    This was so fun, do more like this

  • Aratrika Saha
    Aratrika Saha 28 days ago

    Congratulations for your job !

  • Azraf Rahman
    Azraf Rahman 29 days ago

    Dude, you work in Tech Support. That's cool! :)

  • Victoria Sutton
    Victoria Sutton 29 days ago

    " now you're trying to tech support my tech support? Are you just bored? Do you need a friend?" oh my gosh I'm crying. this is my favorite video of yours.

  • Firedeath25
    Firedeath25 Month ago

    Oh yes, IT. The thing that people everywhere confuse for Computer Science and then assume I can just "Fix" their phones. I'm like yeah... I mean I can google it for you...

  • Masami Tsubaki
    Masami Tsubaki Month ago

    Seriously, tech support, customer support, retail, ANYWHERE YOU HAVE TO DEAL WITH PEOPLE OF STUPID PROPORTIONS, is just mind blowingly soul draining. As someone who has worked in customer and tech support, I feel you.

  • mike porter
    mike porter Month ago

    As a fellow tech supporter - "is she Amish?" has gotta be one of the best comebacks I've heard in a long time 😂

  • Leo Mori
    Leo Mori Month ago +1

    Tech support is really tiring! Usually not by helping people but by peoples are the issue itself haha

  • Yvaine Scarlet
    Yvaine Scarlet Month ago

    We need more it stories jajaja

  • Imma Goofball
    Imma Goofball Month ago

    Big boy job 🤣🤣🤣

  • I'm Watching you
    I'm Watching you Month ago

    I've been working as tech support for over 3 years and I totally agree with u. Have lost faith in humanity...most people are really dumb and dont even read ....Worst thing ever but good income.....

  • KKK Revolution
    KKK Revolution Month ago

    I work tech support for 6 months and I studied tourism and the things I had to work on that tech support was mostly basic.

  • that rwby girl
    that rwby girl Month ago

    Preach my dude! Internet tech support is the worse. I would walk people through the steps of what I was doing and teach them some tricks so they don't have to call in so mucho. I ended up quitting cause I have a really bad speech impediment and the angry 'im dieing without wifi' people would make really rude comments ranging from am I retarded(this was said while I was on mute while I did a couple of things) too am I a robot(that one was okay, he calmed down and apologized after I explained that I was trying not to stutter so he could understand me.) Teachers are the best! They are so patient!
    I only took the job cause it paid well and I am TERRIFIED of talking to people and saw this as a good opportunity to get over my fear... Kinda worked sorry for the long story.

  • Jonas Rüffler
    Jonas Rüffler Month ago

    i just can't..this video is hilarious!!

  • James Anthony
    James Anthony Month ago

    Most baffling IT request I've received? The CEO at a company that will remain nameless calls me in on my first day because his cup holder is broken. Some of you already know where this is going. Turns out yep, he's been using the CD drive on his company laptop as a coffee cup holder for the last year after hearing the last IT guy jokingly refer to it as a cup holder. His laptop sits in a docking station at about a 30 degree angle, so how he managed to not spill it before now is beyond me. I just made sure he was on the top of the list for new (cd-driveless) laptops when the upgrade went through.

  • James Anthony
    James Anthony Month ago

    3:02 For anyone who thinks his statement is hyperbole, let me give you a short list of what the phrase "my email is broken" has meant over just the last 5 years at my current job: Email was down for the entire company, they were having an internet outage at the cafe they were at, their computer wouldn't turn on, the mail application on their computer wouldn't open, the color of their monitor had been turned to monochrome, they hadn't received an email that wasn't scheduled to have been sent yet, They couldn't open an attachment that was in their email, they couldn't open a file that was saved locally (a .doc file), they couldn't find their company laptop, google wasn't giving them the search results they were looking for. And the one that made me give up on humanity? His cat would hiss whenever he opened the mail app on his laptop. The one thing I've learned is that "my email isn't working" usually means there's a problem with anything that /isn't/ related to their email service.

  • Sheldon Correa
    Sheldon Correa Month ago

    Too late man, too late....

  • SilverOwl13
    SilverOwl13 Month ago

    I work tech support currently and I can relate to this SOOOOOOOOOOO much! Also, the guy sitting next to me had a guy on the phone that made him so mad that he almost got up and left. If my manager hadn't called him over for his weekly coaching and then given him an extra 20 minute break (she does this after all weekly coachings), he would have.

  • Tiffany Williams
    Tiffany Williams Month ago

    sent this video to my companys IT guys along with an apology lol this is GREAT!!!

  • Jenine Comito
    Jenine Comito Month ago

    Can we get more I t stories your funny

  • Jenine Comito
    Jenine Comito Month ago

    That is so true about the i t people I always feel bad for them this video was great

  • TheGhastlyGhost
    TheGhastlyGhost Month ago +1

    I was trying to set up some company's scanning software via Teamviewer and Phone. Nothing was working until i asked if the Scanner was even plugged in...Well, turns out they didn't even have a scanner in that respective section and were kind of confused as to why they need one in the first place for the software to work...

  • geoman798
    geoman798 Month ago

    I once told a lady I worked in IT and she took this to assume i create and operate everything on the internet and started giving me suggestions on how to better improve gmail, facebook, and pinterest

  • adam latham
    adam latham Month ago

    Yeah retail, fast food, i.t, restaurants, all great jobs, but not meant for everyone...n if u get offended easiky, n cant handle criticism from ppl with no credibility who are ur custoners, n think its easy job anyways, then u will not last 90 days even. Trust me i did sll the above, its not fun. Hell even door to door is just as bad

  • Derek Thomas Lirio
    Derek Thomas Lirio Month ago

    I'm 30 years old. Been working IT and other computer related jobs since I was 15. Independently, never for anyone else. Sure, most of the people I go see are idiots when it comes to technology. But receiving $80 for giving a 20 minute tutorial, while redundant, seems like a good way to be much more effective. Besides, for a while, I've been sending guys and girls looking to be technicians, who want training. I get a part o the money charged for each job, and they get real life experience.

  • Benoit Descamps
    Benoit Descamps Month ago

    that's not IT, wtf...

  • Octanum Oriax
    Octanum Oriax Month ago

    3:06 Right as he said outlook a notification popped up on my phone and it said updating outlook. Thanks for updating it Alex : D I guess

  • Sarah-Anne Leblanc
    Sarah-Anne Leblanc Month ago

    I use to work IT for a cellphone company. Oh boy.

  • Dreamingeye1
    Dreamingeye1 Month ago

    I hate IT the only thing i like is the pay and the vacation days but i have sworn off kindles and iphones by this point

  • Michelle Nehrenz
    Michelle Nehrenz Month ago

    Never have I seen something so relatable to the hellscape that is working tech support. 😂 Literally one time had a person ask if the password they set on their account was a good one while doing a screen share but all that could be seen FROM EITHER END was the ******** that appear as they typed. 🤦🏼‍♀️

  • Gustave Michel
    Gustave Michel Month ago

    Simultaneously better and worse is being "DevOps", aka, Development Tech Support...

  • czarmayne
    czarmayne Month ago

    2000s...
    Motorola phones say “Hello Moto” when turned on. Caller called says hers was broken. I asked why she thought so. She said, “It says HELLO MOTO and my name is not MOTO.”

  • Tali Fishman
    Tali Fishman Month ago

    Dude, same. I can't fucking handle users, seriously, at some point in my job my team agreed that I shouldn't answer phones at all and just deal with the errors while dealing with the people will be their job.

    (P.S. "My computer won't work!" I go up to the person's office and the computer is off. He didn't even think of trying to turn it on.)

  • lodevie
    lodevie Month ago

    I GENUINELY had the first one happened to me. A bit differently. The guy brought us his laptop, when it was his desktop that was broken and though we could fix his problem from the laptop since it was easier to carry (same guy didn't know said laptop needed to be plugged for it to run after the battery is empty...)

  • razofdead
    razofdead Month ago

    I would like to do IT... thats story sound lovely inocent

  • MrMysticmatt
    MrMysticmatt Month ago

    Well now we need a full review of the I.T crowd .

  • Ruby's Race
    Ruby's Race Month ago

    As a fellow IT worker.... I CONCUR

  • Flee
    Flee Month ago

    I worked in an auto repair store and at least once a week someone would call and say they did not want to bring their car in until they knew how much the repair was. I have had them record the noise on their phone and play it back to me...ON THE PHONE! The best one though is “I need a price on tires”. “What kind of car do you have, or tire size?” “Aren’t they all the same?”

  • Reginald Tetteh-Quaye

    I am LAUGHING MY BUTT OFF. I feel bad but ... Goodness. Haha.

  • bausHuck
    bausHuck Month ago

    So true. I play games on PC and people seem to think I can fix any problem on a computer.
    The best is "I didn't touch anything!"

  • Carson Hunter
    Carson Hunter Month ago

    I work IT and they ask me to remote into their home computers all the time. Like nah I can only do that on company computers. I'm not a hacker lol.

  • Lordpraisethe
    Lordpraisethe Month ago

    The animations are so cute

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  • Chace Do
    Chace Do Month ago

    Feel your pain bro ^^

  • Katherine Clemente
    Katherine Clemente Month ago

    I died of laughter 😂🤣😂🤣😂🤣😂🤣

  • Ozzy Tries It
    Ozzy Tries It Month ago

    I love this guy he's hilarious 😂

  • RajunCajun34
    RajunCajun34 Month ago

    People are literally so fucking retarded. LITERALLY RETARDED!!!!!!!!!

  • Doria Theo
    Doria Theo Month ago

    I simply admire your talent to tell stories. I've been looking lately for a really good comedy but I bumped into your videos that makes me laugh a lot!! Thank youu!!! :*

  • Rich Chua
    Rich Chua Month ago

    And I only came across this channel just yesterday?! BOMB 😂💯💯💯💯

  • Aasim Liaz
    Aasim Liaz Month ago

    I got sick of this shit, IT support are paid peanuts. Without IT support I’d love to see how much it costs when the hardware fails lol. Left IT and never going back

  • Justyna Mucha
    Justyna Mucha Month ago

    I'm not in IT or anything similar; but I'm PT and "dealing" with my patients sounds similar ^^ So I know the pain

  • legion404
    legion404 Month ago

    i had ppl call me, very angry that the internet is not working, and it is my company fault. I would ask how the lights on the modem are flicking etc. And i kid You not, they would tell me that there is no power in the house...

  • Douglas
    Douglas Month ago

    Big pharmaceutical company don't use something like Team Viewer for tech support? Nearly impossible to help anyone like this. If the person barely knows what a browser is how your department expect them to fix the problem guide voicing them? Your boss/department really need to improve their shit.

  • BUTTERCUP Jones
    BUTTERCUP Jones 2 months ago

    I worked at a computer repair shop and I've had multiple people around their 40s-60s asking why their laptop internet won't work.
    I open it up, connect to the shops WiFi and BAM! it works fine. Then they said it doesn't work when they're home. So I ask if they could try and check their WiFi connection back home. They then tell me that they don't have WiFi. Sooooooo. I ask them how do they connect to the internet. They just say through this laptop. Oh My Freaking Gawd.

  • desertrose0601
    desertrose0601 2 months ago

    My email is broken = The printer is out of ink! 😂😂😂😂😂

  • Ri ci
    Ri ci 2 months ago

    God i could feel this vid so much... i worked at a phone center during university... aaaaand... ppl are dumb is all i can say about it.. and i came home from wörk sooou frustrated every time🙈

  • Emcee Gee
    Emcee Gee 2 months ago

    Omg this is so accurate

  • Milo Trinity
    Milo Trinity 2 months ago

    ur a shitty version of the odd1sout

  • Mal Mal
    Mal Mal 2 months ago

    Ugh! I recently quit being a computer tech due to my concern for my sanity. My worst story is where this lady called me freaking out because she couldn't remote into her work computer. I asked her if it was on. She told me no and that it shouldn't matter because she has remoted into it before when it wasn't on. It took me 20 minutes to convince her to call her receptionist to turn it on because she didn't believe me!

  • Nancy Waller
    Nancy Waller 2 months ago

    Loved this, thanks for the laugh. I do not work in IT, but have a functioning brain and know how to use technology, know how to troubleshoot to a certain extent, just worked at a company that was super cheap with it's computer hardware and upgrading software (I was often asked to fix things for other people in our department - My mouse isn't working-uh have you ever cleaned out all this lint that's blocking the led?). Whenever I called IT with a problem, I found it necessary to first assure them that I wasn't a complete luddite, and explain the exact problem in detail (including the error code popping up on the screen). They still always would ask me first if I turned it off and back on again. Must have been a nervous tick.

  • joel la Soe
    joel la Soe 2 months ago

    Customer support in most customers is made for retarded customers but if you actually have a real problem the chance the support guy knows how to fix it or even help a little bit is 0.0000000000000000001%. I get so extremely angry at tech support because they most of the time are actually more retarded than most customers.

  • MsUsagi513
    MsUsagi513 2 months ago

    Doesn't the computer or even the printer tell you it’s out of ink?

  • Good4Y0u
    Good4Y0u 2 months ago

    Haha I feel you man... I worked in IT from L1 (phones ) to supervisor and later to a manager . . Not answering the phone was the best part.. left for sysadmin / Dev ops work , now leaving that for law school ( hopefully)
    You have now earned my sub. 10/10

  • Halfling
    Halfling 2 months ago

    Customer service in a nutshell. It's one of the worst professions in the first world.

  • Joost van der Lee
    Joost van der Lee 2 months ago

    I have the same problem with people😂 RELATABLE AF

  • Татьяна Ломакина

    -"Oh, it's not typing!"
    - What do you mean?
    - "Well, I am typing, but it's not doing anythig!"
    - Is it like dead, of frozen?
    - "No! all's fine. There's just no words on screen"
    - agh, wait, I'll come down in a minute...
    Result: problem was solved by changing font color from white to black.

  • Rafael Munoz
    Rafael Munoz 2 months ago

    I feel your pain, I work in it too for many years and I got all kind of crazy people. I think the latest best is a user telling me he lost his laptop bag and asking me to find it. So I told him politely to gtfo

  • Ryan Curran
    Ryan Curran 2 months ago

    I Like to practice condescending education. make them feel stupid, so they learn! Highly effective.

  • Herby Jeanty
    Herby Jeanty 2 months ago

    I know your pain lol

  • Who cares who I am
    Who cares who I am 2 months ago +1

    I actually cried from laughter. Hasn't happened in a while and that felt great so thanks!

  • Jac Vincent
    Jac Vincent 2 months ago

    Why does she need to print her email to write her reply?!

  • airbmikal
    airbmikal 2 months ago

    I love these stories, please keep them up!🤣😂🤣😂

  • Hok Ta
    Hok Ta 2 months ago

    I still want to work in IT xd

  • sk j
    sk j 2 months ago

    Thank you for the video and everyone that supplied stories - this just made my day! :D

  • Prophet6661
    Prophet6661 2 months ago

    The funny thing is, when you work yourself up in the IT Tiers of work, you end up still getting very dumb and frustrating responses from other IT departments instead of users -_-" They might actually even be worse because sometimes they won't even listen to you (unless you escalate to your manager/boss) since they're essentially either at same tier or higher so they tend to be bigots about info and the work that needs to be done to bring about the solution....*sigh*
    On a side note, all these comments ironically motivated me to continue studying for my Network+ lol. Have the book and notes open but no interest to study for today... until now.

  • ImmortaleyeStudio
    ImmortaleyeStudio 2 months ago

    I feel this hard!.... once had to talk a salesperson how to put in a CD into a compute back in the day ..... it took over an hour.

  • Pizzles Tech Time
    Pizzles Tech Time 2 months ago

    And I thought technology was THE place to work

  • Hydrius The Panda
    Hydrius The Panda 2 months ago +1

    i dont work in IT... but in a sushi bar, we had a woman call in and complain over the phone that her delivered sushi was cold.... she went on and rant to me for about 10 minutes when i tried to explain her that sushi is supposed to be cold.... she told me i was wrong, i was done with her shit so just hung up. 30 minutes later this furious woman storms into the restaurant demanding a refund for her cold sushi... i stood there with a dry-ass face untill my boss came over and just told her to leave... i love my job sometimes!

  • Joyah Dantae
    Joyah Dantae 3 months ago

    Im a hostess in a restaurant so i answer the phone mostly. Mind you, i HATE calling people or answering the phone at all. Where i work, the majority of customers are 50+ and i cant even begin to explain how unreasonable and moronic most of these customers are.

  • Panda
    Panda 3 months ago +1

    I had someone call in for a password reset. "It's not working!"
    "Did you put in the EXACT temporary password I gave you?"
    "Yes."
    "Okay, you should be at a screen you create your own password now."
    "It's still not working!"
    "Read what's on your screen to me."
    "Enter old password. Create new password."
    It turns out this guy was putting in the password I gave him in both boxes. I swear people can't read.

  • Jul L.
    Jul L. 3 months ago

    2:40 ish Yass Good Place XD

  • Malisa Balkarran
    Malisa Balkarran 3 months ago

    I work in IT for a BPO provider, And the most bizarre thing that someone has ever asked me was "What is the any key on the keyboard" . Sigh* this agent was prompt to enter any key on the keyboard to continue the boot up process. It was funny yet infuriating.

  • Life of Volodya
    Life of Volodya 3 months ago

    Technical support really needs a “Screen Sharing” Program, Oh wait, Apple does have that feature, and so should other tech support companies should have that program, it basically gives access to the tech support workers to see what the customer is doing and even show him “with some kind of a special arrow” where to go, I recently called apple tech support because my MacBook air was having issue with google and safari, and things were so much easier, just saying, not bragging, but I can tell this job is HARD AS HELL