what working tech support is REALLY like

Comments • 1 091

  • Jacob Antholz
    Jacob Antholz 8 hours ago

    So far i have been lucky to only have encountered a few people like this. Worst i usually get is the old folk who don't know what a internet is. Most of the time i get people who are convinced all hope is lost and, when i turn it off and back on, act like i just saved their puppy from a burning house. then again i am in NW Kansas where people tend to be rather pleasant.

  • V
    V 8 hours ago

    OMG!!! I completely understand what you mean. I won't mention my company, because even though my job makes me want to burn the world to a crisp every day, I'd like to still keep said job. THIS VIDEO IS LITERALLY MY EVERY DAY LIFE :( It's funny because it's true! Thanks for the laugh!

  • TheClari25
    TheClari25 10 hours ago

    "You meet the most amazingly... interesting people" hahaha

  • Ariana Bruhn
    Ariana Bruhn 10 hours ago

    Me: *starts laughing like a maniac in the middle of class while watching this video*
    Class: *stares at me like a weirdo*

  • Sweet Unicorn
    Sweet Unicorn 11 hours ago

    Oh, Fuck.... I'm going to have IT classes after winter brake...Fucking norwegian education system....😒

  • Mark Johnson
    Mark Johnson Day ago

    Many years ago, I had someone send me an email to say that their email wasn't working. I sent a very simple reply - "Yes, it is."

  • Mourir _amour
    Mourir _amour Day ago

    You're so funny! You should do more videos about you life at work.
    By the way, I love those animations ❤
    Ok. So. Hi from Brazil. Bye!

  • CrazyCheeseRedneck

    Im a IT guy but thank god i dont call the customers.
    Sometimes the discriptions for my repairs are like the weirdest or cryptic as hell
    But I have colleagues who do call the customers,
    and yeah it aint pretty from the conversations i heard.
    I used be a Street paver but i got back problems after a few years.
    But now im having a blast in the it branch i really love technology.
    And as one of my hobby's and fascination i like to do bush craft weird huh xD.

  • Darel Halgarth
    Darel Halgarth Day ago

    It's not just you, talking on the phone is the literal worst

  • jimkats1
    jimkats1 Day ago

    It's sad that the same stuff happens even at universities and especially at IT departments, where you would think that the professors would actually know almost all basic stuff of computers, cuz you know, department of IT engineering and stuff, but nooooooo, they expect the most unbelievable things from the NOC even when there's not enough asset to support what most professors/secretary want...like aaaaaaahhhhhhh....

  • Steamrick
    Steamrick Day ago

    For me, the worst is when people are incapable of downloading and starting a TeamViewer QS (QuickStart - with stuff like the password preset). When you have to take 15-30 minutes walking someone through opening the program you need to be able to see what they're seeing so they can demonstrate the problem...
    Makes me happy for those companies that give thin clients that doesn't strictly require a laptop. So long as they're capable of reading the label with the TC number on the machine and it has network connectivity, I can take it from there without their input required except asking them to demonstrate their problem and maybe input their password.

  • Exotik
    Exotik Day ago

    and just wondering why are these your tags alex meyers jaiden animations jaidenanimation jaidenanimations jaiden animations ari jaidenanimations ari ari jaiden animation theodd1sout theoddisout theoddonesout animation theoddonesout subway theodd1sout subway theodd1sout sooubway sooubway animation sooubway odd1sout theodd1soutcartoon jaidenanimations cartoon jaidenanimations theodd1sout drawwithjazza drawwith jazza theodd1sout funny theodd1soutjaidenanimations
    I still love your content

  • Marcus Davenport

    How is it that you've only been in IT for 6 years and you're in a spot where you're not working with users?? I've worked in IT/Telecom for 15 years and it was only in the last couple of years that I landed a dead-end hardware job at a workbench with no user interaction.

  • Derrick Moore
    Derrick Moore Day ago

    I've been in this industry professionally since 2002. You haven't even touched on the really good stuff yet. I've wanted to do a class ad lib style to show them what's really out there and see if they really are making the right decision. No one has taken me up on that offer yet. Maybe they know that so many people would drop the course if this were to happen.

  • nikkij55
    nikkij55 Day ago

    Omg that story makes me so furious, Please tell us those incompetent people are dismissed. Ugggg

  • Airick Baker
    Airick Baker Day ago

    i have a question alex, why on every single tag on this video except one are other creators? like literally every tag is jaden animations or odd1out like why?

  • U Dont Wanna Know

    I smile everytime u post,omg!Your narraration was hilarious!

  • Patricia Gois
    Patricia Gois 2 days ago

    Omg! You're see right thru me hahaha

  • Adam Pine
    Adam Pine 2 days ago

    omg, I helped someone try to recover a file that like, word decided to mysteriously lose (still no idea how they do that) and it turns out SHE LOST IT LIKE 3 DAYS AGO. No, she didn't come to the help desk THE DAY SHE LOST IT, she waited THE WHOLE WEEK, JUST before class, to day the assignment was due. She had like, 3 days to come in ahead of time... or you know... REDO IT, but no, she waited till last minute before class. Mind you, I was just chatting with some friends who work at the help desk, and they couldn't figure it out, so I tried my hand... it was no where to be found.
    Warning for non tech people: If you EVER lose a file, in word. DO NOT SHUT DOWN THE COMPUTER. If you shut down the computer, the file is lost for ever and ever, you will never get it back.

  • Yaseen Naseer
    Yaseen Naseer 2 days ago

    hahaha... this was like what i had to do back in the day.. good old times.. nice video and love your work..

  • Henry Loader
    Henry Loader 2 days ago

    Can you call me? my email doesn't print either. I would check the ink but I don't have a printer.

  • Amritpalh H
    Amritpalh H 2 days ago

    yuppppppp true

  • B Ramsey
    B Ramsey 2 days ago

    This is an amazing video for anyone who has to talk to people on the phone all day. I totally understand. Great job!

  • Michael Moch
    Michael Moch 3 days ago

    Your art has gotten so much better keep up the good work.

  • cheetahx13
    cheetahx13 3 days ago

    i feel your pain
    spent 6monts at Alienware in 2011

  • Weltschmerz
    Weltschmerz 3 days ago +1

    i need a friend... be my friend

  • Jim Slav
    Jim Slav 3 days ago

    Here's my favorite IT story from my experiences. I was called to fix a fax machine. Far as I could see, it was fine. Couldn't get the lady out of her office to explain what was wrong because she had such an incredible lack of respect for anyone's time. Finally, she emerged and complained that when she faxed, "The sheet just comes right out the other side." Called the fax destination, and sure enough, they had dozens of copies of her document.

  • Blue Thumb
    Blue Thumb 3 days ago

    I call dumbass problems ID: 10t issues... ID10T = IDIOT

  • Mysterious Middle East

    1:36. Wow. I'm done.

  • CamoCatPlayz
    CamoCatPlayz 3 days ago

    Omg i'v watched this video 3 times now still hilarious
    Omg

  • Dan Chase
    Dan Chase 3 days ago

    Holy shit! You animation went from a 100 to a 1000 real fucking quick. How long did it take to animate all that?

  • Cat S
    Cat S 3 days ago

    When Google auto changes the visual layout of their calendar /mail etc...and the idiots in your office have JUST FINALLY learned how to use something and now you need to explain every single thing from the beginning because it's sooooooooooooooooooo different to how it was. 😠😠😠😠😠

  • Cat S
    Cat S 3 days ago

    I imagine this is what doctors go through with Google Patients.

  • Jessica Fontes
    Jessica Fontes 3 days ago

    imagine someone asking you how to print a film.... this really happened

  • hipnhappenin
    hipnhappenin 3 days ago +1

    I’m a pharmacist and I’m pretty sure I know which pharma company you work for.

  • Beth Dooley
    Beth Dooley 4 days ago

    The good place! Yas

  • Loralei Whinsher
    Loralei Whinsher 4 days ago

    You've grown so much Alex xD it seems like just yesterday you were exposing Nestle .

  • gruu
    gruu 4 days ago

    I think the email thing is universal man, people use it for pretty anything...I'm an electrician and sometimes people randomly walk up to me and ask why their email doesnt work. I mean...what?

  • blueyson
    blueyson 4 days ago

    😂😂😂

  • JustAnAnime Fan!
    JustAnAnime Fan! 4 days ago

    I love the Good Place too. And I’d be the dumb one who can’t describe what’s wrong with their computer, and just want it fixed.

  • billytheafroman
    billytheafroman 4 days ago

    I work in tech support in a school... Hands down most ridiculous thing to happen was a teacher sent a kid to my office to collect some speakers, which is weird because the room this teacher is in has speakers built into the walls (like you plug the aux cable from the wall into the laptop and it works, that's literally it) and I haven't had an email about broken speakers. So I go up to the room to see what the hell is going on. The teacher (and I'm talking a young guy, like mid twenties) had taken the aux cable from the wall... And plugged it into the secondary wall port. As in he had not connected a single thing to his laptop... and was surprised when it wasn't working.

  • Adrian Dezendegui
    Adrian Dezendegui 4 days ago

    This is how I talk to my old parents

  • Emily Maguire
    Emily Maguire 4 days ago

    Bro why you keep dissin my favourite supernatural shows? I mean there cool and funny and I enjoy watching your videos...there is no butt.

  • Kay Martinic
    Kay Martinic 4 days ago

    Client on the phone: I don't know how to use the program you just installed me.
    Me: I left you a manual in your desktop.
    Client: Wheeeere??? I can't find it.
    Me: Next to the recycle bin.
    Client: I checked the bin, there's nothing! it's clean!
    Me: Wait... can you tell me what's in your desktop right now?
    Client: There's my pen, my paperwork, my phone, my calculator, some post-it...
    I let him finish telling me everything that was there bc I needed time to recover myself from the inner laughing.

  • Caia Andreea
    Caia Andreea 4 days ago

    Your videos are brilliant and you improved your art style so much since I've first heard of your channel! Keep up the good work and thank you for making me laugh my ass off ^_^

  • Inspector Javert
    Inspector Javert 4 days ago

    Glad I'm not the only one who hates talking on the telephone.

  • Sofia yas cool
    Sofia yas cool 4 days ago

    Preach.

  • TableWrens
    TableWrens 4 days ago

    It's even worse when it's someone from Tech Support who is used to dealing with idiots, trying to talk to me who has worked with computers my whole life. "Now, you need to take the mouse down to the bottom left part of the screen, you'll see what looks like a flag. I'm going to need you to click on it". And then I had to say over and over that the program they wanted me to open wasn't on the computer. They probably thought I was some hopeless idiot because they kept repeating the whole "Hit Button, open menu, go to programs, look for [program]".
    I wanted to die.

  • Z2HA
    Z2HA 4 days ago

    Computer Jesus XD That happen to me daily

  • Ricky Wilkins
    Ricky Wilkins 4 days ago

    I feel your pain dude. *Tech support fist bump*

  • le Lenny face
    le Lenny face 4 days ago

    You have a nice voice.

  • Rxsora
    Rxsora 4 days ago +1

    Prankers are out there

  • OneFastC6
    OneFastC6 4 days ago

    Been there. My tech support days often involved telling users "that is not a cup holder"

  • Hopeless Opus
    Hopeless Opus 4 days ago

    😻😻😻😻😻

  • gReGsKi GmAiL
    gReGsKi GmAiL 5 days ago

    whoa a whole six years in IT, you must have seen it all, jk

  • Ash243x
    Ash243x 5 days ago

    oh my goodness this is too real, customer service of any kind is so bad, but when computers get involved, man, I've lived some of that stuff

  • Daniel Butcher
    Daniel Butcher 5 days ago

    Have to know the right questions to ask, for sure!

  • keerat juneja
    keerat juneja 5 days ago

    OMG I LITERALLY CAN NOT STOP LAUGHING!!!

  • Adalberto Trujillo
    Adalberto Trujillo 5 days ago

    Story of my Life! 😂

  • haley v
    haley v 5 days ago

    okay but please do “the good place doesn’t make any sense”

  • Budget MTG
    Budget MTG 5 days ago

    I don't even know these people but I now hate them with every fiber of my body

  • Caoimhe Walsh
    Caoimhe Walsh 5 days ago

    I know this isn't one of your reaction or like option type videos but I thought you might see this comment on this sooner I think you should talk about face 2 face on Netflix I just am curious to your opinion to this movie

  • Ghost Bread
    Ghost Bread 5 days ago +1

    Is this odd1sout

  • Felina Megan
    Felina Megan 5 days ago

    Lol Alex I really love your vids! But are you by any chance an introvert? Cause you said you don't really like to talk to people on the phone in general and in another video you said you'd rather stay inside than to go out 9/8 times. And I'm totally inteoverted and feel exactly the same way, so it got me thinking... ^^

  • Farm Ninja
    Farm Ninja 5 days ago

    I feel you bro. I still have to work with users.

  • yiobs
    yiobs 5 days ago

    This is probably the most amazing video I have ever seen :DD

  • Aaron Tkachuk
    Aaron Tkachuk 5 days ago

    You're a white swoozy

  • Illogical
    Illogical 5 days ago

    I love this channel already, im here to stay!

  • kingcatatafish
    kingcatatafish 5 days ago

    Being in IT myself, this is 100% accurate to what it is like. Talking on the phone is the worst.

  • Child Predator
    Child Predator 5 days ago

    Can we please take a step back before trying to give remedies? We need to know everything. If a doctor prescribed you medication before an examination, is that good practice?

  • Child Predator
    Child Predator 5 days ago

    I believe firstly Florida should increase investigations and background checks, as its one of the more relaxed states when purchasing firearms. Secondly, we need to change the process of background checks to not only cover criminal records, but medical records and more in depth psychological analysis. The problem is when this happens, most Republicans wont budge, while in congress they discuss preventative changes that don't get anywhere because the Democrats try to include things that are vastly unpopular with Americans.

  • Kaitlyn And
    Kaitlyn And 5 days ago

    Ahhhh when you said “my bad place” I was like, “he must be referencing the Good Place. And you were!!!

  • megasxlr22
    megasxlr22 5 days ago

    As shitty as the job is apple still won't take me no matter how many times I interview lol

  • Ernest Hert
    Ernest Hert 5 days ago

    Yeah you're full of shit

  • _Xx_Peridot_xX_
    _Xx_Peridot_xX_ 5 days ago

    I tried showing this to my dad and he just said he doesn’t need to watch it, he already lived it.

  • African Love
    African Love 5 days ago

    Stinking Indian!

  • Tracee B
    Tracee B 5 days ago

    lollllll

  • Lauren Marshall
    Lauren Marshall 5 days ago

    The email bit...so accurate! lol

  • moist
    moist 5 days ago

    Really wish there was more than ONE story

  • Melissa Sue
    Melissa Sue 5 days ago

    I feel ya hahahahaha literally crying!

  • Tom Larson
    Tom Larson 5 days ago

    a lady once ask me to delete task manager because she thought it was a virus.

  • DeadManXD
    DeadManXD 5 days ago

    I'm majoring in IT and I'm trying to find entry lvl jobs that isn't tech support. Its going to be nearly impossible for me find something like that, but I'm keeping my hopes up.

  • baron
    baron 5 days ago

    first story sounds exactly like an old r/talesfromtechsupport but it's probably SUUCH a common situation.

  • unknow mysteries
    unknow mysteries 5 days ago

    I’m already in a soul sucking career. However I will tell you, troubleshooting cell phones is the worst. People really are extra special.

  • Timothy Williams-Keller

    I have a coworker who doesn't understand how to turn her computer on when it's asleep. Instead of just moving the mouse or tapping a key on the keyboard, she pounds her desk. I swear she's been doing this for years an no IT guy that comes around ever says anything. Like yup that's normal.

  • ScienceIsTruth
    ScienceIsTruth 5 days ago

    You are absolutely right. I worked as a tech support for contract for 4 months and it very much is soul crushing. Pretty much you gotta do nothing or just be bored sitting entire time but that's your job you just have to be there for users when they need you. After working in IT as tech support for 2 jobs i decided to change careers.

  • Erin Sullivan
    Erin Sullivan 5 days ago

    😂😂😂

  • Chloe Burt
    Chloe Burt 5 days ago

    Nice job on trending!

  • Gokusonic339
    Gokusonic339 5 days ago +1

    Wow trending(been watching you seens river dal)

  • El!
    El! 5 days ago

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  • 4p143m3
    4p143m3 5 days ago

    - so true. -

  • TR Precht
    TR Precht 5 days ago

    I had a user like that manager. She would print her email. Hand write responses on post-its, stick them on the print out, then walk to the person's desk (if in same building) to hand deliver the responses. Then she would like to have a 10+ minute conversation about the post its, after you read them.
    One co-worker actually ended up hiding while in office to avoid her.

  • Eyes In The Darkness

    20 years in IT, PREACH!!!!!

  • Aggressive Elevator Music

    Dude, that's just fixing things for a living. Being a mechanic is the same shit.

  • ren lox
    ren lox 5 days ago

    So funny and unfortunately true. The thing that I experience the most is users not listening to what I tell them over the phone but luckily for me I just need go down 2 floors and they see im like 6'5 and intimidating so they start listening and ACTUALLY do what I tell them.

  • Rin Kuro
    Rin Kuro 5 days ago


    *thinks about everyday phone encounters with users*
    *remembers the angry lady with PDF problems*
    *shudders*
    …that is so true, thanks for sharing our collective pain as technical support.
    I shall never look at numbers 1, 2, 3 the same way ever again.

  • Dacia Farho
    Dacia Farho 5 days ago

    Everyone should be a server once as well.

  • Celestino Silva
    Celestino Silva 5 days ago

    The broken mail still has nothing on a possessed modem (read router)

  • Blessing Olawoye
    Blessing Olawoye 5 days ago

    I love animators. FINALLY ONE MADE IT ON TRENDING

  • Taylor Campbell
    Taylor Campbell 5 days ago

    Been working retail/IT support and this fuckin video is so real.